Apple Service Provider in the Philippines | Power Mac Center

Service App

Viber Community

Customer Care

Email

Service Checker

warranty-checker

Warranty Checker

Review the status of your Apple Warranty and see if you're eligible to renew your coverage.

Check Apple Warranty →

Repair Services

Choose from our variety of repair services and enjoy your device with the assurance of our support.

Carry-in Repair

Ship and Fix Service

Store Drop-off

Terms and Conditions

  1. Applicable to all iPhone purchases from all Power Mac Center and The Loop stores, webstore, and online marketplaces, starting Oct 20, 2023.
  2. A valid proof of purchase is a prerequisite for availing the program. For devices purchased from Marketplaces, a copy of the proof of purchase will be required.
  3. The service is non-transferable as it is linked to the device's serial number.
  4. Applies to both carry-in repairs and ship-and-fix repairs.
  5. Mobile Care Premium Program benefits cannot be converted to cash or sales credit.
  6. Accidental, physical, and liquid damage renders the device ineligible for the Mobile Care Premium Program benefits.
  7. Benefits are exclusively accessible through our network of Mobile Care Apple Authorized Service Providers and Power Mac Center Premium Partners.
  8. The cost of replacement part(s) is chargeable unless it falls within the coverage of the Apple Limited Warranty.

Customers are encouraged to retain their receipts and, for added convenience, to upload their proof of purchase through the provided link. This is to swiftly verify their eligibility for program benefits.

iPhone Matrix

Check if your iPhone model is eligible for repair. This service is available at select Service Centers.

Download

Service Menu

Carry-in Repair

Product Diagnostic Fee* Software Fix Fee*
iPad Air and iPad mini ₱1,500 ₱800
iPad Pro ₱1,800 ₱800
Apple Watch ₱1,200 ₱800
iPhone 11 and earlier models ₱1,800 ₱800
iPhone 12 and latest models ₱2,000 ₱800
Portables ₱2,500 ₱2,000
iMac / Mac mini / Cinema Display ₱3,000 ₱2,000
Mac Pro / iMac Pro ₱3,500 ₱2,000
Apple Accessories / Beats by Dre ₱600 --
AirPods ₱800 --
Apple AirPort / Base Station / Apple TV ₱600 ₱600

*Diagnostic fee is non-refundable and does not include cost of part/ component.

Service Store Locations & Hotlines

Customer Care

0917 820 2883

Enterprise & Education Service Team

0917 505 4762 ; (02) 8725 7700

1
Greenbelt 3
0917 820 2883
2
The Annex at SM City North Edsa
(02) 872 54762
3
Trinoma
0917 163 2872
4
Robinsons Magnolia
(02) 8725 4762
5
SM Megamall
0917 832 6564
6
Power Plant Mall
0917 808 0715
7
Bonifacio High Street
0917 186 9148
8
SM Mall of Asia
0917 839 3198
9
Festival Mall
0917 583 5086 ; (02) 8821 6538
10
SM City Iloilo
0917 820 8342 ; (033) 328 1564
11
SM Lanang
0917 636 6280 ; (082) 282 2512 ; (082) 327 9463
12
Ayala Malls Vertis North
0917 580 6853
13
SM City Marikina
0917 854 9186 ; (02) 8824 1746
14
Northeast Square
0917 638 4278 ; (02) 8725 4762
15
The Podium
0917 839 2994 ; (02) 8240 1360
16
Glorietta 5
0917 832 4369 ; (02) 7744 3295
17
S' Maison
0917 688 4258 ; (02) 8810 0061
18
Robinsons La Union
0917 132 9846 ; (072) 610 1394
19
Newpoint Mall
0917 629 3466 ; (045) 457 2476
20
The Outlets at Lipa
0917 107 5392 ; (043) 726 5750
21
Robinsons Naga
0917 834 7364 ; (054) 881 8859
22
Robinsons Galleria Cebu
0917 622 0283 ; (032) 232 6209
23
Festive Walk Mall Iloilo
0917 820 8342 ; (033) 328 1564
24
Abreeza Mall
0917 636 6280 ; (082) 282 2512 ; (082) 327 9463
25
Limketkai Mall
0917 845 1783 ; (088) 231 2005 ; (088) 327 9624
26
KCC Mall de Zamboanga
0917 638 6312 ; (062) 955 7735

Frequently Asked Questions

How is Mobile Care Services different from other Service Providers in the Philippines?

Mobile Care Services Phils., Inc.is the largest Apple Service Provider in the Philippines. We have been recognised as a Premium Service Provider, a distinction given to an elite list of Apple Service Providers all over the globe that meet Apple’s stringent service standards. Fully equipped to offer fast and efficient repairs with Apple Certified Technicians and an exclusive access to genuine Apple parts, Mobilecare Services accommodates personal and enterprise service requirements.

What are the available services of Mobile Care Service Centers?

Mobile Care Services Phils., Inc. AASP or Apple Authorized Service Providers offer 3 options to our retail customers. 

  • Carry-in Repair. Take your Apple device to any of our Service Centers and we’d be happy to assist you on the repair process. Visit https://powermaccenter.com/pages/mobile-care to view all Service Center locations.
  • On-site Service. Contact us and we will accommodate field service requests for your Mac devices. 
  • Ship and Fix Service. You can ship in your defective Apple device for repair thru our partner couriers, and once the repair has been completed, we will ship it back to you.
  • Retail Drop Off. You may now drop off your devices for service and repair at our select stores with a minimal shipping fee.

What are the procedures and requirements to claim warranty?

The proof of purchase must be presented upon surrendering the device for repair. If the document is not available, Mobile Care Services AASP will access the Apple Global database providing us details about an Apple Product including remaining days of warranty.

Are your Engineers skilled to dismantle Apple Computers? And do repairs?

Mobile Care Services maintains a pool of Apple Certified Engineers and Support Professionals. Repair tools prescribed by Apple are used by Apple Certified Engineers during the course of diagnosis to ensure the quality of repair of your device.

Where do you get replacement parts from?

As an Authorized Service Provider, Apple has granted Mobile Care Services AASPs an exclusive access to genuine Apple parts and order them from Apple HQ Singapore.

Do you have service centers outside Metro Manila? How can provincial customers take advantage of your after-sales services?

Mobile Care Services AASP has branches in Sm City Clark Pampanga, Robinson’s Galleria Cebu, Festive Walk Iloilo, Limketkai Centre Cagayan De Oro, Abreeza Mall Davao, and KCC Mall Zamboanga. For areas with limited to no access to our service centers, customers in other provinces can take advantage of our Ship and Fix Service. You may send an email to mailinservice@powermaccenter.com.

What is the average repair turn around time?

  • Mac Portables and desktops
    Diagnosis: 2-3 days
    Turn-around Time: Could be as short as 1-2 weeks depending on the parts that needs replacement, maximum 3-4 weeks.
  • iOS Devices
    (iPhone, Watch, iPad and iPods)
    Diagnosis: 1-2 days
    Turn-around Time: All required parts for replacement of items are coming from Apple HQ Singapore and would undergo government mandated process and requirements that would take approximately 2-3 weeks to a maximum of 1 month.

Does Mobilecare Services guarantee its repairs?

Apple assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.

How much do you charge your customers? In case I cancelled the repair, should I still pay?

We have published rates available in our Service Centers which includes Diagnostic and Software fees for billed service repairs. A service quotation is sent to customers for approval, and 50% downpayment of the total repair cost is required in order for Mobile Care Services to place an order to Apple. Customers may opt to pay at Mobile Care Service Centers or through online facilities. Contact us and we will provide you with an accurate scheme of fees for your repair.

How Can I get Updates on the Status of the Repair?

Customers will be receiving SMS and Email from our team to update the status of their repair. They can check the real time status of their devices through our Online Service Tracking by entering the Acknowledgement Receipt number and the customer’s last name.

What is Advanced Exchange Program?

Advanced Exchange Program is a billed option provided by Apple for out-of-warranty units and voided from warranty units. Advance Exchange Program is also available for Mac Desktops and Portables replacement parts. Defective parts/units are shipped back to Apple and content will no longer be retrieved.

Are damages like scratch, dents or liquid contact void the warranty of my Apple device?

Yes. Scratches, dents, liquid contact, or physical damage may void the warranty of your Apple product. Please see http://www.apple.com/legal/warranty for more detailed information.

Do You Offer Maintenance Service to Companies and Schools?

Our Mobile Care Services Enterprise Solutions Team provides software and hardware solutions for a wide range of Apple products to corporate clients. All maintenance services offered are secured under a standard agreement between Mobile Care Services and the client. Our standard agreement may be customized to fit the needs of our corporate clients within Apple’s Product Terms and Conditions. Contact our Enterprise Solutions Team at corpsupport@powermaccenter.com.

How to send defective Apple device through Ship and Fix Service?

Our Ship and Fix Service was developed primarily for Mobilecare Services client’s convenience. It aims to provide service and support to neighboring cities beyond our locations. Shipping Fees apply to In Warranty and Out of Warranty devices. Send your inquiries or requests to mailinservice@powermaccenter.com or call our Customer Care hotline at (02) 8725-4762.

What is the contact details of Mobilecare Services AASP?

Customers may reach us from Monday to Saturday, 8 am to 5 pm, through our Customer Care Hotline (02) 8725-4PMC (4762) and email support serviceupdate@powermaccenter.com. 


Customers may also join our Viber Community through this link: https://tinyurl.com/PMCServiceViber, or chat with our Customer Care Representatives via our Chatbot at http://iksi.link/pmc.

Is Software Repair included in the One Year Apple Limited Warranty? Does it provide warranty?

No, it is not included. If the reported issue was resolved by either Restoration/Reformatting and the Apple device is still under warranty, the customer needs to pay the Software Fee. No warranty will be provided for devices resolved by Software Fix.

What do I need to do before I bring my Apple device to Mobilecare Services AASP for repair?

6 Steps to do before bringing your Apple device to Mobilecare Services for repair:

  1. Present a copy of proof of purchase/receipt/sales invoice of the purchased device to validate the warranty coverage to our Service Center.
  2. Keep a separate backup copy of all data, files, and other information from your device. Software reformatting will be done during the diagnosis process, which will erase all files and data.
  3. Remove all personal information and disable all security passwords from your device.
  4. Disable the Find My iPhone / iPad / iPod / Mac feature.
  5. Remove all accessories and sim cards from your device.
  6. If a representative will bring in a device for you, provide an authorization letter, and valid ID of the owner and representative.