We can deliver orders made through our Web Store nationwide. But, we have a few reminders for both Metro Manila and Provincial customers:

• For Metro Manila: Upon payment, please allow us an estimated delivery time of 2-3 business days as we observe safety protocols in processing orders.
• For Provincial areas: Allow us an estimated delivery time of 7-15 business days as we observe safety protocols in processing orders.
  

Your Shipping Fee depends on your location. We automatically calculate and display the Shipping Fee for you upon placing an order. To avoid delays and additional charges with shipping, please put the correct postal code during checkout.
*Note: The shipping fee is non-refundable.

Yes, we accept pick-ups at select Power Mac Center stores. You may select this option during checkout to waive the shipping fee.

Prior to visiting a nearby Power Mac Center store, we will send an email regarding the status of your order to avoid any inconvenience.

You may claim your order/s by presenting the following to your preferred store:

• Copy of your Web Order (printed or electronic copy);
• Your government-issued ID; or
• If someone else will receive it for you, please prepare the following:
  ◦ An Authorization Letter with your signature;
  ◦ A scanned copy of your two (2) valid Government Issued IDs (with photo and signature); and
  ◦ A copy of your representative’s two (2) valid Government Issued IDs (with photo and signature)
  

You may also book a courier of your choice to pick up the item for you. You may use Lalamove, Grab Express, Transportify, or any other courier service available in your location. For this, kindly follow these steps:

• Email us the following documents at webstore@powermaccenter.com prior to booking a courier
  ◦ An Authorization Letter with your signature;
  ◦ A scanned copy of your two (2) valid Government Issued IDs (with photo and signature); and
  ◦ Indicate your preferred pick-up date so that your order and documents will be prepared accordingly
• Book a courier to pick up your item at your preferred Power Mac Center store;
• Before we release your product to the courier, please send us the booking details at webstore@powermaccenter.com for security purposes. Your booked courier may claim your order by proceeding to the store and presenting a message from you with the following details:
  ◦ Your Name
  ◦ Web Order Number

You may select any of the following locations for store pick up. Estimated availability of your order is indicated per store which starts once your payment is confirmed

Please be guided by your preferred store’s operating hours before you pick up your order. Operating hours per store may vary on weekends and holidays. To check the latest operating hours, visit our Store Locator page.

Yes. All deliveries require a signature to confirm that your order is sealed, in good condition, delivered, and received correctly.

In case you aren’t available, please email us your next available schedule at the same delivery address at webstore@powermaccenter.com. You may also assign a new recipient through an authorization letter with your Government Issued ID.

Once your item is confirmed to be in our store, you may select any of the following options:

• Nominate another recipient – You may have someone else pick up your item on your behalf provided that he/she presents the following:
  1. An Authorization Letter with your signature;
  2. A scanned copy of your 2 valid Government Issued IDs (with photo and signature); and
  3. A copy of the recipient’s 2 valid Government Issued IDs (with photo and signature)
• Book a courier to pick up your item in your preferred Power Mac Center store.
  1. Send us the following documents via email at webstore@powermaccenter.com prior to booking a courier:
  - An Authorization letter with your signature;
  - A scanned copy of your 2 valid Government Issued IDs (with photo and signature); and
  - Indicate your preferred pick-up date so that your order and documents will be prepared accordingly
  2. Book a courier to pick up your item at your preferred Power Mac Center Store
  
• For your product to be released to your courier, please send us the booking details at webstore@powermaccenter.com for security purposes. Your booked courier may claim your order by proceeding to the store and presenting a message from you with the following details:
  - Your Name
  - Web Order Number
  - If these options aren’t possible for you, kindly contact us through webstore@powermaccenter.com

You can change your delivery address before placing an order if you have multiple places of residence or intend to send this as a gift to another recipient. Unfortunately, we are unable to change your delivery address to a different one after an order is placed. Make sure to check your details before placing an order.

Please send an email to webstore@powermaccenter.com if you haven’t received your order/s within 2-3 business days for Metro Manila orders, or within 8-15 business days for provincial orders.

You can save the items you’ve found today in your cart. But, we don’t consider the contents in your cart as “reserved” since our Web Store automatically clears your cart once you log out.

Be aware that some items might run out of stock, so always visit the website to check their availability.

Yes! On the cart, select “Add gift wrapping” under the product section, and have the product/s delivered to a different address. However, if you wish to have several items delivered as gifts to various addresses, you have to check it out separately since we limit one order per individual gift recipient.

You may email your concern to webstore@powermaccenter.com, and our team will respond to your message as soon as possible. You can also fill out and send a Contact Form, which can be found at the top of this page.